Olympics 2024 Terms and Conditions
Team GB House Bookings

Team GB House Bookings

Terms and Conditions

Team GB House Olympic 2024 Booking Terms and Conditions


1.1. These Team GB House (the “Venue”) Ticket Terms and Conditions (these "Terms") govern your purchase and use of Team GB House Tickets (the “Ticket(s)”) provided by the British Olympic Association (the “BOA”, “we” or “us”). In purchasing or using Tickets from us, you and all your Guests utilising the Venue shall be bound by and shall comply with the provisions contained in these Terms. Please make sure you have read and agreed to these Terms before purchasing any Tickets. By purchasing Tickets, you acknowledge that you have read, understood and agreed to be bound by the Terms.

1.2. This product is not a travel package and therefore does not benefit from any financial protection.

1.3. Please note that any breach of these Terms (including without limitation, the prohibitions on resale, transfer and commercial use) will result in the cancellation of the Tickets.


2.1. You are required to:

2.1.1. ensure that these Terms are communicated to each person receiving a Ticket (“Guest(s)”); and

2.1.2. ensure that each Guest complies with these Terms.

2.2. Any breach of these Terms by any Guest will be deemed to be a breach of these Terms by you.

2.3. In the event that you and/or your Guest breaches these Terms, we reserve our rights to cancel the Tickets, in which case you will not receive a refund from us in respect of monies paid, and we shall bear no liability whatsoever towards you or your Guest.


3.1. To order Tickets, you will need to choose and then proceed to purchase Tickets via our website. After you have completed your booking and paid the price of the Tickets in full, you will receive a confirmation email from us with a link to your ticket account where you can view the order details (the “Booking”). If you have not received a confirmation email from us after submitting your order, please contact us (using the details set out in clause 13).

3.2. In order to purchase Tickets, you must be at least 18 years old and have a valid credit/debit card issued in your name. Any order that does not comply with these requirements will be cancelled.

3.3. All Ticket orders are subject to availability and a binding commitment shall not come into existence on us unless and until we issue the confirmation to you.

3.4. It is your responsibility to check that the information detailed in your ticket account is complete and accurate. If it is not complete or accurate you must let us know within five working days of receipt or we might not be able to make the necessary amendment.

3.5. We will distribute your Tickets to you via our mobile ticketing system. You will need to download the Team GB House Digital Wallet to access your Tickets. We will send instructions on how to do this closer to the Paris 2024 Olympic Games (the “Games”).


4.1. You must pay in Pound Sterling.

4.2. The total price is inclusive of taxes. However, you will be responsible for paying any domestic and international bank transfer, processing, and other fees incurred as applicable.

4.3. You may pay for the Tickets by any payment method we make available at the time of payment. Available payment methods will be set out on the relevant payment screen or in the payment documentation.

4.4. If, applicable, refunds will only be made to the payment source from which the payment originated.

4.5. Once you have purchased your ticket it is not possible to cancel or change your Tickets and no refund will be available to you.


5.1. Unless otherwise authorised by the BOA, IOC or Paris 2024 and/or any other Olympic Party in a separate agreement, you and your Guests shall not represent that you/they have an association with the Paris 2024 Olympic Games, the BOA, the IOC, Paris 2024 and/or any other Olympic Party, including but not limited to:

5.1.1. referring to the Booking, the Games, Paris 2024, or any other member of the Olympic movement verbally or in any sales, marketing or other literature, letters, client lists, press releases, brochures or other written materials;

5.1.2. using or allowing the use of any service mark, trademark, trade name or other intellectual property now or which may hereafter be associated with or owned or licensed by the BOA, the IOC, Paris 2024, or any other member of the Olympic movement (including but not limited to any Olympic trade marks) in connection with any goods or services; or

5.1.3. contracting with or receiving money or anything of value from any person or commercial entity for the purpose of such person or entity obtaining any type of commercial identification, advertising or visibility in connection with the Games.

5.2. You and your Guests hereby acknowledge that the Venue must be clean of any display or distribution of advertising, marketing and other branded materials, other than such materials approved by the BOA. You and your Guests acknowledge and agree that the BOA may obscure, cover or remove any advertising, marketing and other branded materials. Neither you nor your Guests may promote your or their business in the Venue unless authorised by the BOA in advance in writing. Further, no display such as that of business names, etc. which might identify you or your Guests shall be permitted in the Venue unless authorised in advance in writing by the BOA.

5.3. All Trademarks are used under license by us. All such rights are reserved.


6.1. You and your Guests are prohibited from conducting the following acts:

6.1.1. You may not resell the Tickets to any third party, and must not offer or advertise the resale of the Tickets whether through the internet, newspapers, ticket shops or other means. Also you may not provide the Tickets to a third party in conjunction with or as part of any other product or service;

6.1.2. The Tickets may not be used for advertising, promotional, auction or marketing purposes (including competitions, contests, prizes, etc.). Tickets used for such purposes will be invalidated; and

6.1.3. You may not purchase or acquire Tickets from any person other than us or third party vendors who are authorised by us. We shall have no liability whatsoever with regard to Tickets not purchased from us.

6.2. Tickets that are sold or offered or advertised for sale in violation of these Terms will be invalidated (without liability to you). No exchange or refund of already paid money will be provided for invalidated Tickets.

6.3. Access within the Venue is strictly limited to the hours and areas indicated by us.

6.4. We may, in our absolute discretion, vary the content of the Ticket offering including seating, designated areas, services provided. In the event that we are unable to provide part of the services included in your Ticket, we have the right to provide a suitable alternative of equal standard.

6.5. The talent and athlete attendance is subject to availability and we make no assurances for such attendance.


7.1. You and your Guests acknowledge and accept the risks and dangers inherent or involved in attending the Venue and are solely responsible for your own safety, the safety of any accompanying children and the safety of your own personal property.

7.2. You and your Guests shall comply with all safety regulations established at the Venue and if you and/or your Guests are disruptive, cause nuisance to or impede the safety of other customers and guests (including where caused by consumption of alcohol, controlled substances, etc.), you and/or your Guest may be refused admission or be removed by us.

7.3. You and your Guests shall at all times comply with all applicable laws in relation to the use of the Venue.

7.4. Smoking and e-cigarettes are not permitted on the premises.

7.5. You and your Guests will be subject to a security search on entry at the Venue including scanning of bags. If you or your Guests refuse to undergo a security inspection, you will not be permitted to enter the Venue or will be required to immediately leave the Venue; in such event, no refund will be provided to you.

7.6. Unless otherwise permitted by us, once you or your Guests exits the Venue, you may not re-enter the Venue with the same Ticket. Except in unavoidable instances (such as an emergency evacuation), if you or your Guests exit the Venue, we may void your Ticket. We reserve the right to require you to show your Ticket when leaving the Venue.

7.7. You and your Guests are prohibited from bringing the following items into the Venue:

7.7.1. Arms and explosives;

7.7.2. Drugs, alcohol, or any beverages (subject to 7.9.1 below);

7.7.3. Food (except in limited circumstances on proven medical grounds or baby food/milk);

7.7.4. Wireless devices: radios, drones, technologic jammers, unauthorised wireless routers;

7.7.5. Objects that make excessive noise: megaphones, vuvuzelas, air horns, loudspeakers or musical instruments;

7.7.6. Professional cameras (only cameras with lenses of less than 20cm are permitted);

7.7.7. Personal transport equipment, whether electronic or not (note, this does not apply to mobility aids for people with disabilities);

7.7.8. Banners and signs including but not limited to signs or banners which contain a religious or political message;

7.7.9. Sports equipment and accessories; and

7.7.10. Animals (note, this does not apply to assistance dogs).

7.8. You and your Guests may only bring in the following items in accordance with the conditions below:

7.8.1. Water is allowed in plastic or metal bottles of 75cl maximum;

7.8.2. Bags are only allowed up to a maximum capacity of 25 litres;

7.8.3. Small folding umbrellas only are allowed; and

7.8.4. Buggies are only allowed up to a maximum height of 35cm and a maximum width of 55cm. 7.9. There will be a cloakroom available at the Venue. The only items that you and your Guests will be able to store in the cloakroom are:

7.9.1. Bags up to a maximum capacity of 25 litres;

7.9.2. Small folding umbrellas;

7.9.3. Buggies up to a maximum height of 35cm and a maximum width of 55cm; and

7.9.4. Wheelchairs.


8.1. If you (or any of your Guest(s)) has an additional accessibility requirement such as use of wheelchairs, we will ensure that they are seated in a manner which makes provision for such requirements, provided that such additional accessibility requirements must be notified to us before the relevant order is placed in accordance with clause 2. No additional accessibility requests will be accepted nor fulfilled after an order is placed.

8.2. If you (or any of your Guest(s)) has a dietary requirement, such additional requirements must be notified to us. Any additional requirements will be subject to availability and may incur additional charges.


9.1. You and your Guests are forbidden from using, possessing, selling or distributing any banners or signs bearing (in our judgment) commercial, offensive or provocative messages in the Venue. If you and/or any Guest is found with any such materials, we may remove such items and/or remove you and/or your Guest from the Venue and/or (if necessary) refer you and/or your Guest to local authorities for investigation.

9.2. You and your Guests are strictly prohibited from possessing, selling or distributing any kind of promotional or commercial items in the Venue (including drinks, food, souvenirs, clothes, flyers, etc.). We may remove such items and/or remove you or your Guest from the Venue.

9.3. You and your Guests agree to being photographed, filmed, identified and/or otherwise recorded by us, or any third parties authorised us including without limitation: broadcasters, news media organisations, social media networks, in the Venue who shall, without payment, have the right to use any such photographs, film or recordings, both during and after the Games, for the maximum duration permitted under the applicable laws and, when applicable, at least until they are in the public domain, in any content format and through any media or technology whether now existing or created in the future and whether such use is commercial or non-commercial.

9.4. You and your Guests may take or record still and moving images and/or sounds within the Venue. In such case, you and your Guests agree that the BOA shall be the sole holder of any intellectual property rights in such content without further authorisation from, or compensation to, you or your Guests. You hereby assign any rights you may have in respect of such content to us, including, without limitation, any copyright, and agree not to exercise any moral rights in and to the same.

9.5. Pursuant to the above, we hereby grant to you and your Guests a limited and revocable licence to use the still and moving images and sounds taken or recorded within the Venue, on the condition that such use is personal, private, non-commercial and non-promotional. Notwithstanding the foregoing, you shall not transmit or distribute (or otherwise provide to a third party) any moving images and/or sounds taken or recorded within the Venue over television, radio, the internet (including on social media and by livestreaming), or any other electronic media whether now existing or created in the future with new technology, without our prior consent.

9.6. You and your Guests are prohibited from taking pictures or recording audio or making any other recordings in any "photography prohibited area" designated in the Venue and its surrounding areas, as well as in any other restricted areas designated by us at the Venue.


10.1. Tickets are sold subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets.

10.2. You are advised to take out your own insurance to cover the risk and costs associated with cancellation of your Tickets.


11.1. We shall not be liable to you (or any Guest) for any indirect or consequential losses, special damages, any loss of profit or business, or loss of benefit or otherwise, which arise in relation to the provision or use of the Venue (including Tickets). Nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.

11.2. Our total aggregate liability to you (or any Guest) whether pursuant to the Booking, tort, breach of statutory duty, or other basis for claim shall not exceed the total price paid in respect of the Tickets subject to the relevant claim.

11.3. You shall be liable for all damage caused by yourself, your Guests and any parties related to you.

11.4. You shall indemnify and hold us harmless from and against all claims, costs, losses, damages, expenses, demands and liabilities incurred by us as a result of a breach by you (or your Guests) of these Terms or in connection with, resulting from, or arising out of any and all acts or omissions of you (or your Guests).

11.5. You and your Guests are responsible for your own personal property brought to and into the Venue and we shall not be responsible for any loss, theft or damage of yours (or your Guests’) personal property.


12.1. You may not withdraw an offer of, cancel or terminate the Booking in any case.

12.2. We may terminate the Booking with immediate effect if:

12.2.1. in our judgment, there is a risk that you or any of your Guests has breached or will breach these Terms; or

12.2.2. you or your Guest has breached any term of these Terms.

12.3. If we terminate the Booking pursuant to clause 12.2 of these Terms, we may additionally:

12.3.1. demand that you immediately pay any monies due to us;

12.3.2. cancel all your orders accepted by us pursuant to clause 2 of these Terms and reject any further orders; and

12.3.3. pursue any other remedies, including claiming damages from you.

12.4. Termination of the Booking shall not affect any rights or liabilities accrued prior to termination.

12.5. The following provisions shall survive termination of the Booking: clauses 5, 7, 9, 11, this clause 12.5 and 12.4, 13 through to 18 and 20.


13.1. All notices provided in connection with the Booking shall be written in English and shall be delivered by email to the address specified by the relevant party. You will specify such email address at the time of submitting your booking request. In the case of a change to your contact details, you shall promptly notify us of the changed details.

13.2. A notice sent according to clause 13.1 of these Terms shall be deemed to have been received at the time when such email arrives at the email server of the recipient. If, pursuant to this clause 13.2, a notice would have been deemed to have been received outside of the hours of 9:30 to 17:30 on a day other than a Saturday, Sunday, national holiday in the UK ("Business Day"), it shall be deemed to have been received at 9:30 (British Standard Time) on the immediately following Business Day.

13.3. Any notice or inquiries to us shall be sent via email to: HouseCustomerServices@TeamGB.com.


14.1. The Booking constitutes the whole agreement and understanding between the parties with respect to the subject matter of the Booking and supersedes all prior agreements, negotiations and discussions between the parties relating to the subject matter of the Booking. You confirm that you have not concluded the Booking in reliance on any content or representation which has not been included in the Booking.

14.2. We reserve the absolute right to change these Terms from time to time. If such changes will materially affect your rights, we shall notify you of such changes by email.


15.1. In the event that any provision of the Booking is judged invalid, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of the Booking will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining terms of the Booking shall not in any way be affected or impaired thereby.


16.1. We shall not be liable to you or any Guest for our inability to perform any obligations under the Booking caused by a force majeure event, which means any event or circumstances beyond our reasonable control, including but not limited to: cancellation or rescheduling of the Games, industrial or civil disputes, war, governmental action, riot, fire, flood, drought, other natural disaster or act of God, crowd disorder caused by spectators, civil commotion, military operations, explosion, structural damage, terrorism (including the threat of terrorism) pandemic and epidemics, legislation, regulation, guidance, ruling or omission by relevant administrative authorities, shortage of power supplies or power failure, strike, lock-out, boycotts or other labour action (a “Force Majeure Event”).

16.2. In the event of a Force Majeure Event (excluding those circumstances described in clause 10 of these Terms), we shall notify (including posting via our website) you without delay of the nature and likely duration of the Force Majeure Event and endeavour to mitigate its effect.

16.3. If the relevant Force Majeure Event continues for a period of thirty (30) days or longer, we may terminate the Booking (provided that such Force Majeure Event is continuing at the date of termination) without any liability to you and you shall not be entitled to a refund.

16.4. Unless the Booking is terminated pursuant to clause 16.3, we shall notify you promptly when performance of our obligations under the Booking will resume.


17.1. Capitalised terms in this section shall have the meaning given to them in the Data Protection Act 2018.

17.2. We collect Personal Data about you and your Guests when you make your booking.

17.3. We collect and process your Personal Data in accordance with our Privacy Policy available on request or on our website.

17.4. We will update your Personal Data whenever we can to keep it current, accurate and complete. If any of your Personal Data changes you must provide us with the updated Personal Data at the earliest opportunity.

17.5. The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your booking request, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing.

17.6. By making a booking with us please note that we will be required to Process your Personal Data in the performance of the Booking.

17.7. In providing you with your Tickets we will be required to pass your Personal Data on to third parties, including SECUTIX LIMITED who are operating our ticketing platform. This may include, insurance providers, payment processors, governing bodies and event organisers. For full details about who we pass your Personal Data to please see our Privacy Policy.

17.8. If you have given your consent for us to do so, we will provide you, or permit selected third parties to provide you with information about goods and services that we feel may be of interest to you.

17.9. When you provide us with the Personal Data of your Guests you are confirming that you have obtained their consent to do so.

17.10. You may provide us with Special Categories of Personal Data including:

17.10.1. a specific medical condition;

17.10.2. specific dietary requirements; and/or

17.10.3. requirement for special assistance.

17.11. When you provide us with Special Categories of Personal Data you consent to us processing such Personal Data for the purpose of providing you with your Tickets.


18.1. You and/or your Guests shall not transfer or assign any of your rights or obligations to us that arise in relation to the Tickets and/or the Booking, or your position as a party to the Booking, to any third party, nor take any action to pledge as collateral or create any other security or encumbrances on any of your rights that arise in connection with the Tickets and/or the Booking for the benefit of any third party, without our prior written approval.


19.1. We reserve the right to request proof of age. Any Guests eighteen (18) years of age and under must be accompanied by a parent or legal guardian in the Venue.

19.2. Alcohol will only be served to Guests who can prove they are over eighteen (18) years old.


20.1. The Booking (which includes these Terms) will be governed by and interpreted in accordance with the laws of England and Wales, without reference to conflict of laws principles. Any dispute arising from or in connection with the Booking will be submitted to the exclusive jurisdiction of the English Courts.

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